Most items we ship within just a couple of days of your order. We try very hard to ship all items within 7-10 days. however, there are a handful of items that could take slightly longer. If you have an event that you need something for, please indicate when you need it. We can try to accomodate your request. To be certain call us. Thanks for understanding, we handmake every item to order. FEDex, UPS, or USPS may be used interchangeably at our discretion.
No refunds, Exchanges only. Customer pays for shipping cost for return, unless items are received damaged, or incorrect. There is a 30 day limit to this policy. After 30 days we cannot accept returns. Items must be in resellable condition.
Our items are all handmade by us in Saugerties Ny. Imperfections are common with the use of natural wood. Although this is true, we will gladly exchange any items due to defects. Nail holes and natural splits and cracks are not considered imperfections or defects.
Items purchased at a show, need to be exchanged the same weekend of the show.
If for any reason an item fails to live up to its original quality, including magnets, we will exchange them for the same item, or equivalent.