We offer a convenient exchange policy for our valued customers. While we don't provide refunds, we are more than happy to facilitate exchanges. In the rare instance that you receive damaged or incorrect items, we will cover the shipping cost for their return. Please note that our policy allows for exchanges within a generous 30-day period. Kindly understand that after this timeframe, we are unable to accept returns.
We take great pride in crafting our items by hand in Saugerties, NY. As a result of working with natural wood, it is not uncommon for slight imperfections to be present. However, we are committed to ensuring your satisfaction and will readily exchange any items with defects. Please note that nail holes, natural splits, and cracks are not considered imperfections or defects.
For items purchased at shows, we kindly request that any exchanges be made during the same weekend of the show.
We stand behind the quality of our products, including magnets, and should they fail to meet your expectations, we will gladly exchange them for the same item or an equivalent alternative.